Service Requests

At Coastal Spa and Patio Store, we don’t just want people to purchase our products—we want them to discover all the benefits of being part of the Coastal family. Everything we do is based on creating an ownership experience that is unmatched in the industry.

Which is why we offer our “Exclusive Satisfaction Guarantee” to give you the peace of mind to know that when you are purchasing from us that you are getting the best product, the best customer service, and the best price. We aim to make your backyard living better!

Should you find that you need to have a service repair on your Hot Spring Spa, Caldera Spa, Limelight Spa, Hot Spot Spa, Tiger River Spa, Caldera Spa, Artesian Spa, Tidal Fit Swim Spa, Catalina Swim Spa, or Endless Swim Spa, please call our service department at (714) 693-3404 and select option #2 or complete the service request form below and someone will get back with you shortly.


Please Read The Owners’ Manual. Make sure the filters are thoroughly cleaned, many times the spa will not work because the filters are dirty/clogged. Dirty filters are not covered under the warranty.

For Service on your spa, please fill out the form or you can give us a call: 714-693-3404

Spa Service Department

  • Pre-delivery site inspection if needed
  • Delivery and Installation services
  • Electrical services recommended
  • Parts and supplies available
  • Spa Cleaning Services
  • Relocation services if needed
  • Maintenance advice

Delivery Program

Our trained professionals will deliver your spa to the perfect spot, then take the time to go over all aspects of your spa with you. We allot enough time to make sure that when we leave, you are comfortable with maintaining your spas needs.


Request a Service Call

Please fill out the form to schedule a Service Call. One of our friendly staff will contact you within 24 hours of receiving your request.

We respect your privacy and will not sell or share your information with anyone!

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What Type of Service Do You Need?